FAQ

Product Information

1. What types of furniture do you offer?

We specialize in a variety of furniture pieces, including chairs, desks, dressers, end and side tables, office chairs, and TV stands & entertainment centers. Our products are designed to combine style and functionality for modern living spaces.

2. Are your products suitable for small spaces?

Yes! Many of our items, such as space-saving side tables and compact desks, are ideal for optimizing smaller areas without compromising on style or utility.

3. Do you offer ergonomic furniture?

Absolutely. Our office chairs and desks are designed with ergonomics in mind to ensure comfort and support, whether you’re working from home or in an office setting.

Shipping & Delivery

1. Where do you ship?

We ship globally, excluding Asia and select remote areas. Our logistics network is optimized for efficient international delivery.

2. What are your shipping options?

We offer two shipping methods:
– Standard Shipping: Flat fee of $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch.

3. How long does order processing take?

Orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order is dispatched.

4. What if my delivery is delayed?

Delivery times may vary due to location, customs processing, or weather conditions. We appreciate your patience and assure you we work with reliable carriers like DHL, FedEx, and EMS to minimize delays.

Returns & Exchanges

1. What is your return policy?

We accept returns or exchanges within 15 days of receipt. Please inspect your package upon arrival and contact our customer service at [email protected] if there are any issues.

2. What should I do if my item is damaged?

If your furniture arrives damaged, contact us immediately within 15 days. We’ll guide you through the return or exchange process to ensure you receive a perfect replacement.

Payment & Account

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for a secure and convenient checkout experience.

2. Is my payment information secure?

Yes, we use encrypted payment processing to protect your personal and financial information.

3. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

Contact & Support

1. How can I contact customer service?

Reach us via email at [email protected]. Our team is here to assist you with any questions or concerns.

2. Where is your company located?

Our address is 338 Ruckman Road, Oklahoma City, US 73113. We’re a US-based company serving customers worldwide.